FAQs
Why is there no returns/exchanges?
Unfortunately with COVID-19 and other multiple viruses currently spreading it is unsafe to be exchanging wearable items that may put your child’s health at risk, therefore we have a strict policy in place to minimise the risk.
Can I receive special gift wrapping?
Each order is wrapped in a beautiful gift bag that can also be used as a dust bag for your items. If your items are a gift please help us and specify in the notes section of your checkout, or send a direct email with your order number.
What are the care instructions for fabric headpieces?
Cold hand wash only
Lay flat to dry
Delicate steam if necessary
Store your pieces out of direct sunlight
For metal hardware please:
Store individually in dust bag
Dry wipe with a polishing cloth if needed or seek professional help
Keep pieces dry
Keep your pieces out of direct sunlight
I made an order and I want to change it?
As long as your order has not been shipped we are able to modify or cancel the order.
Where is the best place to view images for further reference?